Table of contents
Perceived justice in South African airline and hospital industries: measurement model
Christine F. De Meyer, Daniel J. Petzer, Sander Svari, Göran SvenssonThe purpose of this paper is to describe and test a construct of perceived justice from an airline and hospital industry perspective. Furthermore, the similarities and differences…
Quality and value in university services: The experience of the placement service at the University of Urbino “Carlo Bo”
Tonino Pencarelli, Simone Splendiani, Daniela CiniThe purpose of this paper is twofold: on the one hand, to point out the concepts of quality and value; on the other hand to explain how university placement services can increase…
Role configurations in the service provision process: empirical insights into co‐creation of value
Jaakko Siltaloppi, Suvi NenonenResearch on value co‐creation has gained ground rapidly but remained at a very theoretical level. Thus, it has provided relatively little insight into the nature of individual…
Why is service‐dominant logic based service system better?
Bo Edvardsson, Gloria Ng, Zhi Min Choo, Robert FirthResearch suggests that service‐dominant designs are superior to goods‐dominant; but why? The purpose of this paper is to answer three questions. First, in what way is a service…
Changing quality of life through the Personal Kaizen approach: a qualitative study
Manuel F. Suárez‐Barraza, Juan Ramis‐Pujol, Su Mi Dahlgaard‐ParkImai defined Kaizen as: “a means of continuing improvement in personal life, home life, social life, and working life. At the workplace, Kaizen means continuing improvement…
Performance assessment of an e‐learning software system for sustainability
Tariq Mahmood, Khalid HafeezThe purpose of this paper is to assess the performance of an e‐learning software system to ensure its teaching and learning quality, contextual relevance and longer operational…
Planning human resource requirements to meet target customer service levels
Khalid Hafeez, Izidean AburawiEffective human resource planning allows management to recruit, develop and deploy the right people at the right place at the right time, to meet organizational internal and…
ISSN:
1756-669XOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Riadh Ladhari