International Journal of Lean Six Sigma: Volume 10 Issue 4

Guest editorial

Jiju Antony, Chad Matthew Laux, Beth Cudney

Attributes valued by students in higher education services: a lean perspective

Anete Petrusch, Guilherme Luís Roehe Vaccaro

The purpose of this paper is to use theoretical and field evidence to discuss what the value-attributes for academic-administrative services as perceived by students in higher…

How to use lean Six Sigma methodology to improve service process in higher education: A case study

Na Li, Chad Matthew Laux, Jiju Antony

The purpose of this paper is to use a practical case study approach to demonstrate the power to use lean Six Sigma (LSS) to improve service process in a higher education…

Implementing lean six sigma and discrete-event simulation for tutoring operations in higher education institutions

Sandra L. Furterer, Kellie Schneider, Michael B. Key, Daniel Zalewski, Michael Laudenberger

The purpose of this study is to improve the utilization of walk-in tutors at the University of Dayton.

A lean six sigma approach for improving university campus office moves

Jennifer Wheeler-Webb, Sandra L. Furterer

The purpose of this study was to improve the quoting, scheduling, invoicing and paying for campus office moves at a university. The Lean Six Sigma project goal was to improve the…

Lean Six Sigma in higher education institutes: an Irish case study

Seamus J. O’Reilly, Joe Healy, Tom Murphy, Rónán Ó’Dubhghaill

This paper aims to contribute to a developing literature on continuous improvement (CI), enabled by Lean Six Sigma (LSS), in higher education institutions (HEIs). It reports on…

Kaizen in university teaching: continuous course improvement

Ingo Kregel

The current evaluation standards in German higher education institutions (HEIs) do not often lead to measurable quality improvement. The purpose of this paper is to critically…

Applying lean six sigma to grading process improvement

Jennie Oliver, Zachary Oliver, Charles Chen

The purpose of this paper is to explain how the lean six sigma (LSS) methodology can be implemented in a teaching context to positively impact the experience of both the…

Evaluating university leadership performance using Lean Six Sigma framework

Godson A. Tetteh

The purpose of this paper is to critically evaluate university leadership performance using the Lean Six Sigma (LSS) framework. University leadership performance management (PM…