Management Research Review: Volume 35 Issue 11

Facilitating the acquisition of strategic skills: The role of traditional and soft managerial skills

Diane H. Parente, John D. Stephan, Randy C. Brown

The purpose of this paper is to investigate whether managers can acquire strategic skills using management education methods in lieu of experience. It demonstrates that…

Outsourcing: mass layoffs and displaced workers' experiences

Boniface Michael, Rashmi Michael

Outsourcing of information technology jobs outside the USA has resulted in social costs in the form of mass layoffs and displaced workers. The purpose of this paper is to show the…

A method for matching customer integration with operational control of service processes

Michael Leyer, Jürgen Moormann

A major problem of operational control in the services industry is the integration of customers in the delivery process. The aim of this paper is to develop a method that allows…

Strategic and tactical factors for successful ERP projects: insights from an Asian country

Shahin Dezdar

The purpose of this paper is to identify strategic and tactical factors that are crucial for the successful implementation of enterprise resource planning (ERP) systems. Although…

Financial performance of SMEs: impact of ownership structure and board composition

Jaana Lappalainen, Mervi Niskanen

The purpose of this paper is to investigate the impact that ownership structure and board composition have on financial performance in a sample of Finnish small to medium‐sized…