European Journal of Management Studies : Volume 28 Issue 3 , Open Access

The new normal: the adoption of food delivery apps

Nkosivile Welcome Madinga, Jo Blanckensee, Lauren Longhurst, Nqobile Bundwini

In the wake of lockdown regulations and limited mobility during the COVID-19 pandemic, dining habits shifted towards usage of food delivery apps to avoid physical interaction…

Promoting perceived service quality and organisational performance through customer retention strategies: the moderating role of ICT

Chikazhe Lovemore, Desderio Chavunduka, Shakemore Chinofunga, Rumbidzai Patience Marere, Oniwel Chifamba, Martha Kaviya

The major objective of the study is to investigate the effect of selected customer retention strategies (fair pricing, online marketing and frequent communication) on perceived…

The mediation role of perceived brand trustworthiness in brand social responsibility and brand positioning: evidence from the Tanzanian beverage industry

David Amani

The current study was developed in response to the profound impact of ethical practices on the beverage industry. It aims to examine the mediating role of perceived brand…

Lead-time management, information sharing and performance of the motor industry in Zimbabwe

James Kanyepe, Brave Zizhou, Mikel Alphaneta, Neater Chifamba

This study examines the moderating role of information sharing on the effect of lead-time management on the performance of firms in the Zimbabwean motor industry.

Call for Papers: The 4th Annual Meeting of the European Journal of Management Studies

Tiago Cardao-Pito