International Hospitality Review: Volume 35 Issue 1 , Open Access

Editorial

Jinlin Zhao

Differentiating service quality impact between the online and off-line context: an empirical investigation of a corporate travel agency

Ling Fang, Zhen Lu, Linyin Dong

Corporate travel represents a significant source of revenue for the tourism industry. Therefore, the quality of service is essential for maintaining and expanding corporate…

Is Caribbean tourism in overdrive? Investigating the antecedents and effects of overtourism in sovereign and nonsovereign small island tourism economies (SITEs)

Ryan Peterson, Robin B. DiPietro

Drawing on theories of development economics and sustainable tourism, this research explores the differences between sovereign and nonsovereign small island tourism economies…

Generation Y's dining out behavior

Bendegul Okumus, Ahmet Bulent Ozturk, Anil Bilgihan

The purpose of this research is to examine the dining out activities of Gen Y's in the United States. In particular, it focuses on dining frequency, restaurant selection…

Restaurant tipping behavior and its inspiration on food service empathy: a focus on two- and three-star hotels in Kenya

Simon Were, Moses Miricho, Vincent Maranga

The purpose of this study was to investigate restaurant clientele tipping behavior and its inspiration on foodservice empathy within two- and three-star hotels in Kisumu County…

Gastronomy as a factor of tourists' overall experience: a study of Jeonju, South Korea

Nimrod Mendoza Carpio, Wiziel Napod, Hyun Wook Do

Satisfying the gastronomy experience of tourists becomes the most important strategic aim in the hospitality and tourism industries. This study attempts to prove that there is a…

Job satisfaction factors for housekeepers in the hotel industry: a global comparative analysis

Maureen Snow Andrade, Doug Miller, Jonathan H. Westover

This study offers a global comparative analysis of variables associated with job satisfaction, specifically work-life balance, intrinsic and extrinsic rewards, and work relations…

Effects of managers' environmental attitudes on waste management practices in small hotels in Accra

Ishmael Mensah, Emmanuel Twumasi Ampofo

Drawing on the upper echelons theory, the study examines the effects of environmental attitudes of hotel managers on the waste management practices of small hotels in the context…