International Hospitality Review: Volume 38 Issue 1 , Open Access

Editorial: Brief retrospective of pandemics and the hospitality, tourism and events industry: signs and strategies of resilience and rebound

Noel Criscione-Naylor, Jessica Fiocca

“Konnichiwa, Mr. Robot”: a direct observation of hotel visitors' attitudes and anxiety regarding service robots

Rosanna Leung

This study investigates human behavior, specifically attitude and anxiety, toward humanoid service robots in a hotel business environment.

Is technology everywhere? Exploring Generation Z's perceptions of sustainable tourism in developing countries

Fabiola Sfodera, Lisa Nicole Cain, Alessio Di Leo

This study examines the role of technology as a driver of sustainable tourism perceptions among Generation Z.

The tourism and hospitality career progression pathway

Alexander Preko, Hod Anyigba

The aim of this study was to conduct a comprehensive investigation into declining and emerging occupations and job titles and to develop a national career progression pathway for…

Guest service experience in eco-centric hotels: a content analysis

Victor Oluwafemi Olorunsola, Mehmet Bahri Saydam, Huseyin Arasli, Deniz Sulu

Sustainable tourism is becoming more popular all over the world. Eco-friendly (green) hotels are properties that are friendly to the environment and are becoming increasingly…

Outcomes of job insecurity among hotel employees during COVID-19

Osman M. Karatepe, Fevzi Okumus, Mehmet Bahri Saydam

This paper investigates the consequences of job insecurity among hotel employees during the COVID-19 pandemic.

Crisis innovation: a study of Michelin-starred restaurants' strategic renewal and alignment

Debora Gottardello, Solmaz Filiz Karabag

Using the lens of crisis innovation and strategic alignment, this study explores how a segment of the restaurant sector that may be less agile than others—Michelin-starred…

Loneliness in the workplace: feelings and expressivity of hotel employees

Bekir Bora Dedeoğlu, Caner Çalışkan, Tzu-Ling Chen, Jacek Borzyszkowski, Fevzi Okumus

This study investigates the relationship between feelings of loneliness in the workplace, life satisfaction, affect, hope and expressivity among hotel employees.

The impact of job insecurity on job burnout among hospitality employees during COVID-19 pandemic: the moderating role of supervisor and co-worker support

Chin Ann Chong, Lee Peng Ng, I-Chi Chen

This study evaluates the moderating role of work-based social supports (i.e. supervisor support and co-worker support) in the relationship between job insecurity and job burnout…

How do COVID-19 preventive measures build corporate reputation: focus on the hospitality industry in Tanzania

David Amani

The study investigated the strategic contribution of COVID-19 preventive measures in building corporate reputation in the hospitality industry when mediated with ethical branding.