Consumer Behavior in Tourism and Hospitality: Volume 17 Issue 1

Editorial

Serena Volo

Millennials’ perceptions of artificial intelligence in hotel service encounters

Abdul Rauf, Marius Zurcher, Ioannis Pantelidis, Johan Winbladh

Artificial intelligence (AI) is increasingly becoming part of the hospitality industry. In times of staff shortages, AI used in the industry can have advantages, but it also…

The influence of the onboard servicescape on cruisers’ experiential state, delight and memorability

Annarita Sorrentino, Marco Ferretti, Marcello Risitano, Giacomo Del Chiappa, Fevzi Okumus

This study aims to examine the effects of the servicescape on experiential state, delight and memorability in the context of the cruise experience. This study also analyzes the…

Airbnb: what determines a memorable experience?

Erose Sthapit, Peter Björk, Dafnis N. Coudounaris

This paper aims to propose a new model of memorable Airbnb experiences that was tested by examining the effects of the novelty of the experience, experience co-creation…

Air crews’ mindfulness experiences: destination memories

Christopher S. Dutt, Ivan Ninov, Vida Ninov

Airlines play a significant role in the international tourism system, yet research on airlines, notably air crew, is scant. Given the frequency with which air crew travel to…

A content analysis of Asian countries’ tourism video advertisements: a luxury travel perspective

Louis James Salangsang, Micah Joy Liwanag, Paul Anthony Notorio

This study aims to examine the elements of luxury travel found in YouTube video advertisements uploaded by various National Tourism Offices from 19 selected Asian countries at the…

Know your guests’ preferences before they arrive at your hotel: evidence from TripAdvisor

Roya Rahimi, Mike Thelwall, Fevzi Okumus, Anil Bilgihan

Toward achieving a better guest experience, the current study aims to use the word frequency comparison technique to evaluate the types of attributes and services that are used…

Storytelling in the communication of dark tourism

Christiana Tercia, Thorsten Teichert, Dini Anggraeni Sirad, Krishnamurti Murniadi

This study aims to tap into the storytelling’s effects of evoking personal and historical memories and their emotions on travelers’ intention to visit dark tourism sites.