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Journal cover: Journal of Organizational Change Management

Journal of Organizational Change Management

ISSN: 0953-4814

Online from: 1988

Subject Area: Organization Studies

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The Japanese Approach to Quality Management – A Human Resource Perspective

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Title:The Japanese Approach to Quality Management – A Human Resource Perspective
Author(s):John Zhuang Yang, (Fordham University, Graduate School of Business Administration, New York City, New York, USA)
Citation:John Zhuang Yang, (1994) "The Japanese Approach to Quality Management – A Human Resource Perspective", Journal of Organizational Change Management, Vol. 7 Iss: 3, pp.44 - 64
Keywords:Human resource management, Japan, Job security, Kaizen, Management, Quality control, Skills flexibility, Teamwork
Article type:Research paper
DOI:10.1108/09534819410063719 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Unlike the traditional approach to quality control that is administered by quality inspectors at the end of the production process, the Japanese approach to quality control focuses on building superior quality in the production process through the development of team-oriented human resource management (HRM) practices. Develops a conceptual model on how HRM functions are integrated into the production system in Japanese firms. The theoretical discussion is supported by empirical reports of how Japanese plants in the USA use team-oriented HRM policies to control product quality.

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