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Journal cover: Information Management & Computer Security

Information Management & Computer Security

ISSN: 0968-5227

Online from: 1993

Subject Area: Information and Knowledge Management

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Global e-commerce: a framework for understanding and overcoming the trust barrier

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Title:Global e-commerce: a framework for understanding and overcoming the trust barrier
Author(s):Hassan A. Aljifri, (University of Miami, Coral Gables, Florida, USA), Alexander Pons, (University of Miami, Coral Gables, Florida, USA), Daniel Collins, (Advisory Board Inc., Apollo Beach, Florida, USA)
Citation:Hassan A. Aljifri, Alexander Pons, Daniel Collins, (2003) "Global e-commerce: a framework for understanding and overcoming the trust barrier", Information Management & Computer Security, Vol. 11 Iss: 3, pp.130 - 138
Keywords:Business ethics, Business-to-business marketing, Consumers, Data security, Developing countries, Electronic commerce
Article type:Research paper
DOI:10.1108/09685220310480417 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:As the Internet revolution moves into full swing, those countries that have not embraced e-commerce technology will face new hurdles as they seek to develop their economies. Standing in the path of these countries’ attempts to adapt e-commerce technologies are several key issues that can be broadly defined as trust barriers. Rather than think of the trust issues as barriers one must think of them as assets. Presents a conceptual model and framework that highlight the key factors in business trust relationships within developing countries; information security, technical and industrial infrastructure, education, government, and socio-cultural factors. These factors are considered in the light of different types of e-commerce business transactions taking place within and across borders such as business-to-business (B2B), business-to-consumer (B2C), consumer-to-business (C2B), and consumer-to-consumer (C2C).

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