Employee Relations

Purpose – The purpose of this paper is to explore a number of issues pertaining to the conceptualisation, operationalisation, feasibility and effectiveness of workplace partnership arrangements in a non-unionised setting.

Design/methodology/approach – The paper discusses the most common definitions of partnership to discern whether scope exists for non-unionised forms. It then presents a detailed case study, based on 38 semi-structured interviews with 29 interviewees, inside a non-unionised company to analyse whether its people management arrangements conform with the definitions presented, and to examine the employees’ experience of those arrangements.

Findings – The paper notes that most partnership definitions can accommodate non-unionised forms, if the arrangements for people management inside such firms meet certain standards on employee voice mechanisms and the exchange of mutual gains. The evidence from the case study suggests that its unusual policies and practices do conform with a viable model of non-unionised partnership – albeit with some reservations. The benefits and concerns are discussed in the paper.

Research implications/limitations – The paper presents a credible definition and observable operationalisation of partnership for researchers to adopt. It encourages future research on the extent to which so-called “partnership” organisations, including non-union enterprises, comply and suggests comparative research between paired unionised and non-unionised cases. However, it is limited to one case study.

Originality/value – The paper's primary value is in its extension of the partnership debate beyond its current “union-only ghetto” into examining non-unionised forms, as well. The case study is also unique in the literature as an example of non-unionised partnership.