Using <IT>kaizen</IT> to improve graduate business school degree programs

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Quality Assurance in Education

ISSN: 0968-4883

Online from: 1993

Subject Area: Education

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Document Information:
Title:	Using kaizen to improve graduate business school degree programs
Author(s):	M.L. Emiliani, (Lally School of Management and Technology, Rensselaer Polytechnic Institute, Hartford, Connecticut, USA)
Citation:	M.L. Emiliani, (2005) "Using kaizen to improve graduate business school degree programs", Quality Assurance in Education, Vol. 13 Iss: 1, pp.37 - 52
Keywords:	Business schools, Continuous improvement
Article type:	Research paper
DOI:	10.1108/09684880510578641 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Abstract:	Purpose – To illustrate the applicability of kaizen in higher education. Design/methodology/approach – Kaizen process was used for ten courses contained in a part-time executive MS degree program in management. Findings – Kaizen was found to be an effective process for improving graduate business school courses and the value proposition for students. Research limitations/implications – Further opportunity to quantitatively correlate kaizen results with student satisfaction. Practical implications – Kaizen can help higher education institutions compete more effectively against both traditional non-profit and newer for-profit sources of higher education. Originality/value – Presents insights, lessons learned, and critical reflections from the first known application of kaizen in higher education for this purpose.