Search
  Advanced Search
 
Journal search
Journal cover: Personnel Review

Personnel Review

ISSN: 0048-3486

Online from: 1971

Subject Area: Human Resource Management

Content: Latest Issue | icon: RSS Latest Issue RSS | Previous Issues

 

Previous article.Icon: Print.Table of Contents.Next article.Icon: .

Equity and relationship quality influences on organizational citizenship behaviors: The mediating role of trust in the supervisor and empowerment


Document Information:
Title:Equity and relationship quality influences on organizational citizenship behaviors: The mediating role of trust in the supervisor and empowerment
Author(s):Dennis Wat, (HSBC Private Bank (Suisse) SA, Singapore), Margaret A. Shaffer, (Department of Management, Hong Kong Baptist University, Kowloon Tong, Hong Kong SAR)
Citation:Dennis Wat, Margaret A. Shaffer, (2005) "Equity and relationship quality influences on organizational citizenship behaviors: The mediating role of trust in the supervisor and empowerment", Personnel Review, Vol. 34 Iss: 4, pp.406 - 422
Keywords:Banking, Employee relations, Empowerment, Hong Kong, Personnel psychology, Trust
Article type:Research paper
DOI:10.1108/00483480510599752 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:

Purpose – To develop and test an expanded social exchange model of organizational citizenship behavior (OCB) that includes characteristics of the social context (i.e. perceived fairness and leader-member exchange (LMX)) as well as the capacity (i.e. trust in the supervisor and psychological empowerment) to engage in citizenship behaviors.

Design/methodology/approach – Data were collected from a matched sample of 183 Hong Kong investment-banking personnel and their supervisors. Multiple regression was used to test direct and mediating effects.

Findings – Analyses provide strong support for the direct effects of trust in the supervisor and psychological empowerment on all dimensions of OCBs. Trust in the supervisor played an important mediating role in all relationships. Only one dimension of empowerment (i.e. impact) acted as a mediator.

Originality/value – This study extends the social exchange conceptualization of OCB to include both equity and interpersonal relationship influences. The influence of empowerment on OCBs highlights the importance of providing employees with the motivation to engage in these behaviors.



Fulltext Options:

Login

Login

Existing customers: login
to access this document

Login


- Forgot password?
- Athens/Institutional login

Purchase

Purchase

Downloadable; Printable; Owned
HTML, PDF (179kb)

Due to our platform migration, pay-per-view is temporarily unavailable.

To purchase this item please login or register.

Login


- Forgot password?

Recommend to your librarian

Complete and print this form to request this document from your librarian


Marked list


Bookmark & share

Reprints & permissions