Search
  Advanced Search
 
Journal search
Journal cover: European Journal of Marketing

European Journal of Marketing

ISSN: 0309-0566

Online from: 1967

Subject Area: Marketing

Content: Latest Issue | icon: RSS Latest Issue RSS | Previous Issues

 

Previous article.Icon: Print.Table of Contents.Next article.Icon: .

A stakeholder approach to relationship marketing strategy: The development and use of the “six markets” model


Document Information:
Title:A stakeholder approach to relationship marketing strategy: The development and use of the “six markets” model
Author(s):Adrian Payne, (Cranfield School of Management, Cranfield University, Cranfield, UK), David Ballantyne, (University of Otago School of Business, Otago, New Zealand), Martin Christopher, (Cranfield School of Management, Cranfield University, Cranfield, UK)
Citation:Adrian Payne, David Ballantyne, Martin Christopher, (2005) "A stakeholder approach to relationship marketing strategy: The development and use of the “six markets” model", European Journal of Marketing, Vol. 39 Iss: 7/8, pp.855 - 871
Keywords:Business planning, Marketing strategy, Relationship marketing, Stakeholder analysis
Article type:Research paper
DOI:10.1108/03090560510601806 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:

Purpose – The purpose of this paper is to examine the development, extension and use of the “six markets” model and to outline a framework for analysing stakeholder relationships and planning stakeholder strategy.

Design/methodology/approach – The “six markets” stakeholder model is examined. Refinement of the model and improved understanding as a result of field-based research is described. A stakeholder relationship planning framework is proposed.

Findings – The paper examines the use of the “six markets” model in a wide range of organisational contexts utilizing a range of research approaches. A stakeholder relationship planning model is developed consisting of four inter-related elements, i.e. stakeholder value propositions, value delivery design, stakeholder relationship marketing plans, and measurement and feedback.

Research limitations/implications – The article suggests a number of areas for future research, including the development of planning approaches for different classes of stakeholders and more detailed testing of the stakeholder model and planning framework in specific market sectors.

Practical implications – The research suggests that managers find that the development and implementation of relationship plans for the key stakeholder markets generates valuable new knowledge and insights into stakeholder conditions, constraints and opportunities.

Originality/value – This article contributes to knowledge in the relationship marketing and stakeholder theory areas through the development, refinement and use of a planning model that addresses the complexity of stakeholder relationships and networks. The stakeholder planning approach that is developed represents a means by which managers can achieve greater transparency of stakeholders' interests and improved rigour in planning relationships with stakeholders.



Fulltext Options:

Login

Login

Existing customers: login
to access this document

Login


- Forgot password?
- Athens/Institutional login

Purchase

Purchase

Downloadable; Printable; Owned
HTML, PDF (227kb)

Due to our platform migration, pay-per-view is temporarily unavailable.

To purchase this item please login or register.

Login


- Forgot password?

Recommend to your librarian

Complete and print this form to request this document from your librarian


Marked list


Bookmark & share

Reprints & permissions