Online from: 1899
Subject Area: Industry and Public Sector Management
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|Title:||Development and empirical test of a grocery retail instore logistics model|
|Author(s):||Herbert Kotzab, (Department of Operations Management, Copenhagen Business School, Frederiksberg, Denmark), Christoph Teller, (Department for Retailing and Marketing, Vienna University of Economics and Business Administration, Vienna, Austria)|
|Citation:||Herbert Kotzab, Christoph Teller, (2005) "Development and empirical test of a grocery retail instore logistics model", British Food Journal, Vol. 107 Iss: 8, pp.594 - 605|
|Keywords:||Austria, Dairy products, Distribution channels and markets, Distribution management, Supply chain management|
|Article type:||Research paper|
|DOI:||10.1108/00070700510610995 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – The purpose of this paper is to introduce a model of instore logistics for retail stores.
Design/methodology/approach – The model attempted to give a picture of all logistics processes that are carried out within a retail outlet from an incoming dock to the check out. The model has afterwards been empirically validated by analyzing the instore logistics processes of dairy products in 200 stores in the Austrian grocery retail sector.
Findings – The findings of the survey show typical problem areas within store operations and identify the impact of instore logistics as a key factor impacting on the success of retail business.
Originality/value – The paper continues the work of Raman, DeHoratius and Ton in 2001, and Cachon, also in 2001 and the findings contribute to close the execution gap in retail operations.
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