Online from: 1988
Subject Area: Managing Quality
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|Title:||Lean production, six sigma quality, TQM and company culture|
|Author(s):||Jens J. Dahlgaard, (Department of Quality Technology and Management, Linköping University, Linköping, Sweden), Su Mi Dahlgaard-Park, (Department of Service Management, Lund University, Lund, Sweden)|
|Citation:||Jens J. Dahlgaard, Su Mi Dahlgaard-Park, (2006) "Lean production, six sigma quality, TQM and company culture", The TQM Magazine, Vol. 18 Iss: 3, pp.263 - 281|
|Keywords:||Lean production, Organizational culture, Quality, Six sigma, Total quality management|
|Article type:||Conceptual paper|
|DOI:||10.1108/09544780610659998 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – The authors analyze the principles and results of lean production and compare the lean production philosophy with the six sigma quality process and the principles of total quality management (TQM). At the end of the paper, it is discussed how to build the necessary company culture for having success with these principles/management philosophies.
Design/methodology/approach – Literature search and comparative analysis complemented with a Danish case on wastage in a core process.
Findings – It is shown that the lean production philosophy and the six sigma steps are essentially the same and both have developed from the same root – the Japanese TQM practices. The improvement process from six sigma, the DMAIC process, can be regarded as a short version of the
Originality/value – The detailed and historical analysis of six sigma quality, lean production and TQM combined with a focus on the human factor and the needed corporate culture.
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