Online from: 1988
Subject Area: Health Care Management/Healthcare
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|Title:||Touch-screen versus paper-and-pen questionnaires: Effects on patients' evaluations of quality of care|
|Author(s):||Bodil Wilde Larsson, (Division for Health and Caring Sciences, Karlstad University, Karlstad, Sweden)|
|Citation:||Bodil Wilde Larsson, (2006) "Touch-screen versus paper-and-pen questionnaires: Effects on patients' evaluations of quality of care", International Journal of Health Care Quality Assurance, Vol. 19 Iss: 4, pp.328 - 338|
|Keywords:||Customer satisfaction, Data collection, Patient care, Questionnaires, Sweden|
|Article type:||Research paper|
|DOI:||10.1108/09526860610671382 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – The aim of the paper is to compare the computer administration method (touch-screen) with the original paper-and-pen approach when measuring patients' perceptions of care quality.
Design/methodology/approach – The study group consisted of 199 patients who responded to touch-screen and 219 who responded to paper-and-pen questionnaires, receiving care between January and March 2003 at two out-patient clinics in one county in Sweden. The response rate was 75 per cent. A modified version of the quality from the patient's perspective questionnaire was used.
Findings – Two main findings emerged: first, both methods yielded almost identical results in quality of care ratings, and second, the touch-screen method was perceived to be easier to use and to take less time to complete.
Originality/value – The paper shows that both methods are acceptable, but the touch-screen method appears to be preferred by patients.
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