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Journal cover: International Journal of Health Care Quality Assurance

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Online from: 1988

Subject Area: Health Care Management/Healthcare

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Touch-screen versus paper-and-pen questionnaires: Effects on patients' evaluations of quality of care


Document Information:
Title:Touch-screen versus paper-and-pen questionnaires: Effects on patients' evaluations of quality of care
Author(s):Bodil Wilde Larsson, (Division for Health and Caring Sciences, Karlstad University, Karlstad, Sweden)
Citation:Bodil Wilde Larsson, (2006) "Touch-screen versus paper-and-pen questionnaires: Effects on patients' evaluations of quality of care", International Journal of Health Care Quality Assurance, Vol. 19 Iss: 4, pp.328 - 338
Keywords:Customer satisfaction, Data collection, Patient care, Questionnaires, Sweden
Article type:Research paper
DOI:10.1108/09526860610671382 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:

Purpose – The aim of the paper is to compare the computer administration method (touch-screen) with the original paper-and-pen approach when measuring patients' perceptions of care quality.

Design/methodology/approach – The study group consisted of 199 patients who responded to touch-screen and 219 who responded to paper-and-pen questionnaires, receiving care between January and March 2003 at two out-patient clinics in one county in Sweden. The response rate was 75 per cent. A modified version of the quality from the patient's perspective questionnaire was used.

Findings – Two main findings emerged: first, both methods yielded almost identical results in quality of care ratings, and second, the touch-screen method was perceived to be easier to use and to take less time to complete.

Originality/value – The paper shows that both methods are acceptable, but the touch-screen method appears to be preferred by patients.



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