Search
  Advanced Search
 
Journal search
Journal cover: Business Process Management Journal

Business Process Management Journal

ISSN: 1463-7154
Previously published as: Business Process Re-engineering & Management Journal

Online from: 1997

Subject Area: Managing Quality

Content: Latest Issue | icon: RSS Latest Issue RSS | Previous Issues

Options: To add Favourites and Table of Contents Alerts please take a Emerald profile

Previous article.Icon: Print.Table of Contents.Icon: .

Business process reengineering: critical success factors in higher education


Document Information:
Title:Business process reengineering: critical success factors in higher education
Author(s):Hartini Ahmad, (Production and Operations Management Department, Faculty of Technology Management, Universiti Utara Malaysia, Kedah, Malaysia), Arthur Francis, (School of Management, University of Bradford, Bradford, UK), Mohamed Zairi, (ECTQM, School of Management, University of Bradford, Bradford, UK)
Citation:Hartini Ahmad, Arthur Francis, Mohamed Zairi, (2007) "Business process reengineering: critical success factors in higher education", Business Process Management Journal, Vol. 13 Iss: 3, pp.451 - 469
Keywords:Business process reengineering, Critical success factors, Higher education
Article type:Research paper
DOI:10.1108/14637150710752344 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:

Purpose – The purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE).

Design/methodology/approach – Empirical case studies collected from three private higher education institutions in Malaysia, which have embarked on BPR successfully.

Findings – Seven factors were found to be critical to BPR implementation success. The factors are teamwork and quality culture, quality management system and satisfactory rewards, effective change management, less bureaucratic and participative, information technology/information system, effective project management and adequate financial resources.

Research limitations/implications – The paper provides a framework for future research to explore organisational development in making BPR happen successfully.

Originality/value – This research contributes to studies of BPR in HE context, by considering the soft issues in its implementation.



Fulltext Options:

Login

Login

Existing customers: login
to access this document

Login


- Forgot password?
- Athens/Institutional login

Purchase

Purchase

Downloadable; Printable; Owned
HTML, PDF (108kb)Purchase

To purchase this item please login or register.

Login


- Forgot password?

Recommend to your librarian

Complete and print this form to request this document from your librarian


Marked list


Bookmark & share

Reprints & permissions