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Journal cover: Business Process Management Journal

Business Process Management Journal

ISSN: 1463-7154
Previously published as: Business Process Re-engineering & Management Journal

Online from: 1997

Subject Area: Managing Quality

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Business process reengineering: critical success factors in higher education

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Title:Business process reengineering: critical success factors in higher education
Author(s):Hartini Ahmad, (Production and Operations Management Department, Faculty of Technology Management, Universiti Utara Malaysia, Kedah, Malaysia), Arthur Francis, (School of Management, University of Bradford, Bradford, UK), Mohamed Zairi, (ECTQM, School of Management, University of Bradford, Bradford, UK)
Citation:Hartini Ahmad, Arthur Francis, Mohamed Zairi, (2007) "Business process reengineering: critical success factors in higher education", Business Process Management Journal, Vol. 13 Iss: 3, pp.451 - 469
Keywords:Business process reengineering, Critical success factors, Higher education
Article type:Research paper
DOI:10.1108/14637150710752344 (Permanent URL)
Publisher:Emerald Group Publishing Limited

Purpose – The purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE).

Design/methodology/approach – Empirical case studies collected from three private higher education institutions in Malaysia, which have embarked on BPR successfully.

Findings – Seven factors were found to be critical to BPR implementation success. The factors are teamwork and quality culture, quality management system and satisfactory rewards, effective change management, less bureaucratic and participative, information technology/information system, effective project management and adequate financial resources.

Research limitations/implications – The paper provides a framework for future research to explore organisational development in making BPR happen successfully.

Originality/value – This research contributes to studies of BPR in HE context, by considering the soft issues in its implementation.

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