Online from: 2007
Subject Area: Industry and Public Sector Management
Options: To add Favourites and Table of Contents Alerts please take a Emerald profile
|Title:||Public input methods impacting confidence in government|
|Author(s):||Lisa M. PytlikZillig, (University of Nebraska Public Policy Center, Lincoln, Nebraska, USA), Alan J. Tomkins, (University of Nebraska Public Policy Center, Lincoln, Nebraska, USA), Mitchel N. Herian, (University of Nebraska Public Policy Center, Lincoln, Nebraska, USA), Joseph A. Hamm, (University of Nebraska Public Policy Center, Lincoln, Nebraska, USA), Tarik Abdel-Monem, (University of Nebraska Public Policy Center, Lincoln, Nebraska, USA)|
|Citation:||Lisa M. PytlikZillig, Alan J. Tomkins, Mitchel N. Herian, Joseph A. Hamm, Tarik Abdel-Monem, (2012) "Public input methods impacting confidence in government", Transforming Government: People, Process and Policy, Vol. 6 Iss: 1, pp.92 - 111|
|Keywords:||Citizen participation, Confidence, Local government, Municipal government, Public input, Public participation, Trust, United States of America|
|Article type:||Research paper|
|DOI:||10.1108/17506161211214840 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
|Acknowledgements:||The public input activities and research that were conducted received support from funds provided by the Alfred P. Sloan Foundation, Lincoln Community Foundation, and the City of Lincoln, and further support was provided for analyses and manuscript preparation by the National Science Foundation (NSF) under Grant Numbers CMMI-0709333, DGE-0903469, and SBE-0965465. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of NSF. The authors appreciate the research-related assistance provided by Rick Hoppe, Stacia Halada Jorgensen, Jamie Marincic, Peter Muhlberger, Elizabeth Neeley, Amanda Penn, and Jill Thayer at different points in the project.|
Purpose – Municipalities commonly ask the public to give input by answering questions about their preferences. There is some belief that input enhances the public's confidence in government. The purpose of this paper is to examine whether different types of input activities (obtained by phone or online surveys, or via face-to-face engagements) differentially impact confidence.
Design/methodology/approach – Data were collected over two years from different input activities undertaken to inform a city's budgeting and performance measures' determinations.
Findings – Significant amounts of variance in the public's confidence in municipal governments are accounted for by independent predictors such as current satisfaction, perceived trustworthiness, legitimacy, and loyalty to the institution. Compared to online and phone surveys, face-to-face input methods seem to have a particularly strong, positive relationship with the public's perceptions of the trustworthiness (e.g. competence, integrity, benevolence) of municipal government officials. Persons who participate in face-to-face, online, or phone events differ both in extent of confidence and, to a small extent, in the
Research limitations/implications – The study design is correlational rather than experimental and data were not originally gathered to test the identified hypotheses. In addition, it is not prudent to put too much stock in results from only one jurisdiction that relied primarily on convenience samples.
Originality/value – In instances in which enhancing confidence in the institution is a specific objective of public input, this work provides researchers and practitioners with guidance to better anticipate which input technique(s) works best and why.
Existing customers: login
to access this document
To purchase this item please login or register.
Complete and print this form to request this document from your librarian