Online from: 1989
Subject Area: Marketing
|Title:||Factors affecting credit card use in India|
|Author(s):||Arpita Khare, (Indian Institute of Management-Rohtak, Rohtak, India), Anshuman Khare, (Department of Operations Management & Sustainable Development, Athabasca University, St Albert, Canada), Shveta Singh, (India Institute of Technology, Delhi, India)|
|Citation:||Arpita Khare, Anshuman Khare, Shveta Singh, (2012) "Factors affecting credit card use in India", Asia Pacific Journal of Marketing and Logistics, Vol. 24 Iss: 2, pp.236 - 256|
|Keywords:||Age, Consumer behaviour, Convenience, Credit card use, Credit cards, Gender. MILOV, India, Status|
|Article type:||Research paper|
|DOI:||10.1108/13555851211218048 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – The purpose of this paper is to understand the moderating influence of Multi-item List of Value (MILOV) on credit card attributes, age, and gender in credit use among Indian customers. The research examines the impact of “lifestyle” variables (convenience, use patterns, and status) on credit card use.
Design/methodology/approach – Data were collected through mall intercept technique in six metropolitan cities of India. A self-administered questionnaire was distributed to customers visiting the malls.
Findings – Use and convenience emerged as the major determinants of credit card use among Indian customers. Use, convenience, and status attributes were moderated by “sense of belonging” and “sense of fulfilment” dimensions of MILOV. Young customers were likely to use credit cards.
Research limitations/implications – The study does not examine the influence of customer income, occupation, and education on credit card use, as many customers were not willing to disclose the information. These demographic factors can influence customers' perception towards credit card ownership and use.
Practical implications – The findings can be of immense use to international and Indian banks in marketing of credit cards. The convenience attribute can be emphasized to instill confidence among consumers and motivate them to use credit cards.
Originality/value – There is no previous research on Indian credit cards which examines the influence of “lifestyle” and values on its use among Indian customers.
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