Online from: 1982
Subject Area: Information and Knowledge Management
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|Title:||Predictors for e-government adoption in Jordan: Deployment of an empirical evaluation based on a citizen-centric approach|
|Author(s):||Mohammad Alomari, (Department of International Business and Asian Studies, Griffith University, Brisbane, Australia), Peter Woods, (Department of International Business and Asian Studies, Griffith University, Brisbane, Australia), Kuldeep Sandhu, (Department of International Business and Asian Studies, Griffith University, Brisbane, Australia)|
|Citation:||Mohammad Alomari, Peter Woods, Kuldeep Sandhu, (2012) "Predictors for e-government adoption in Jordan: Deployment of an empirical evaluation based on a citizen-centric approach", Information Technology & People, Vol. 25 Iss: 2, pp.207 - 234|
|Keywords:||Adoption, Developing countries, E-government, Factors, Information society, Intention to use, Jordan, Middle East|
|Article type:||Research paper|
|DOI:||10.1108/09593841211232712 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
|Acknowledgements:||This is a revised and extended version of a paper originally presented at Alomari, M.K., Woods, P. and Sandhu, K. (2009), “The deployment of e-government in the Hashemite Kingdom of Jordan: factors in e-government adoption”, paper presented at the IADIS International Conference WWW/INTERNET 2009, Rome, Italy. The data presented here extend a research project first reported in Alomari, M.K., Sandhu, K. and Woods, P. (2009), “E-government adoption in the Hashemite Kingdom of Jordan: factors from social perspectives”, paper presented at the 4th International Conference for Internet Technology and Secured Transactions, London, UK, and Alomari, M.K., Sandhu, K. and Woods, P. (2010), “Measuring social factors in e-government adoption in the Hashemite Kingdom of Jordan”, International Journal of Digital Society (IJDS), Vol. 1 No. 2, pp. 163-172.|
Purpose – This paper aims to engage with the growing debate on the factors that affect e-government adoption in the developing country of Jordan. The change from traditional interactions between government and citizens in Jordan to interaction via the web needs further exploration in order to understand the factors that might affect e-government adoption by citizens. This paper therefore aims to report on a study to identify the main factors that influence citizens' intention to adopt e-government websites in Jordan, using a theoretical framework consisting of diffusion of innovation theory (DOI) and the technology acceptance model (TAM).
Design/methodology/approach – A survey study of 400 Jordanian citizens who were internet users investigated the influence of the aforementioned factors on the adoption and use of e-government websites. Multiple regression analysis was used to test the hypotheses.
Findings – Contrary to previous research, trust in the internet, relative advantage, compatibility and perceived ease of use were not found to be significant predictors of intention to use e-government websites. Trust in government, website design, beliefs, complexity and perceived usefulness were significant factors in Jordanian citizens' intention to use e-government websites.
Originality/value – This study is one of the few to examine what influences adoption and use of e-government websites by citizens in the Middle East. The study clearly identifies the relationship between the constructs of “beliefs” (religious views) and website design and e-government adoption, and explores the influence of attitudes towards e-government adoption in Jordan. Although previous studies show similarities between the constructs related to DOI (relative advantage and complexity) and those related to TAM (perceived usefulness (PU) and perceived ease of use (PEoU)), this research shows the importance of including these constructs when considering the topic of e-government adoption in a Middle Eastern country.
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