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Journal cover: Journal of Corporate Real Estate

Journal of Corporate Real Estate

ISSN: 1463-001X

Online from: 1998

Subject Area: Built Environment

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Introduction of AHP Satisfaction Index for workplace environments


Document Information:
Title:Introduction of AHP Satisfaction Index for workplace environments
Author(s):Thadsin Khamkanya, (School of the Built Environment, University of Ulster, Newtownabbey, UK), George Heaney, (School of the Built Environment, University of Ulster, Newtownabbey, UK), Stanley McGreal, (School of the Built Environment, University of Ulster, Newtownabbey, UK)
Citation:Thadsin Khamkanya, George Heaney, Stanley McGreal, (2012) "Introduction of AHP Satisfaction Index for workplace environments", Journal of Corporate Real Estate, Vol. 14 Iss: 2, pp.80 - 93
Keywords:AHP Satisfaction Index, Office layout, Office management, Productivity, United Kingdom, User satisfaction, Workplace
Article type:Research paper
DOI:10.1108/14630011211261687 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:

Purpose – Workplace environments and user satisfaction assessment have been recognised as a key research area for improving knowledge-intense organisation performance through satisfaction-based productivity. Previous research which focused on satisfaction levels of office users sometimes neglected the fact that not all office users perceived the importance of workplace environment factors (facilities services, design and layout, work and social interactions and distraction control) in a similar way. This suggests a gap in the knowledge base. The purpose of this paper is to introduce a systematic assessment of workplace-user satisfaction.

Design/methodology/approach – Criteria decision analysis tools were reviewed and the use of analytic hierarchy process (AHP) was justified as an appropriate method. A survey undertaken in offices across the UK, focused on levels of satisfaction and perceived productivity, in order to construct an AHP Satisfaction Index for comparing with the average score approach.

Findings – At the individual level, the AHP Satisfaction Index weighting workplace environment criteria yield a better explanation of workplace-user satisfaction compared with the average score approach. At the global level, the AHP Satisfaction Index does not impact on the overall statistical behaviour when compared with the original score.

Originality/value – The AHP Satisfaction Index can be used as an alternative way to measure workplace-user satisfaction levels in the office. This approach provides more comprehensive information when researchers and practitioners are interested in the impacts of workplace environment criteria.



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