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Journal cover: International Journal of Operations & Production Management

International Journal of Operations & Production Management

ISSN: 0144-3577

Online from: 1980

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The All-Time Requirement of Spare Parts for Service After Sales—Theoretical Analysis and Practical Results


Document Information:
Title:The All-Time Requirement of Spare Parts for Service After Sales—Theoretical Analysis and Practical Results
Author(s):Leonard Fortuin, (M.V. Philips' Gloeilampen-fabrikien, Centre for Quantitative Methods, Eindhoven, The Netherlands)
Citation:Leonard Fortuin, (1980) "The All-Time Requirement of Spare Parts for Service After Sales—Theoretical Analysis and Practical Results", International Journal of Operations & Production Management, Vol. 1 Iss: 1, pp.59 - 70
Article type:General review
DOI:10.1108/eb054660 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:An industry which manufactures and sells products that are liable to failure (e.g. TV sets, tape recorders, washing machines or refrigerators), usually has a department for “service after sales”. Such a department must distribute information on how to repair products, and has to supply spare parts to replace defective components during a given number of years. We call these parts service parts. Three phases can be distinguished in the life-cycle of service parts:


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