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Journal cover: Library Hi Tech News

Library Hi Tech News

ISSN: 0741-9058

Online from: 1999

Subject Area: Library and Information Studies

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IM'ing overload: Libraryh3lp to the rescue

Document Information:
Title:IM'ing overload: Libraryh3lp to the rescue
Author(s):Danielle Theiss-White, (Kansas State University, K-State Libraries, Manhattan, USA. (dtheiss@, Jenny Dale, (Kansas State University, K-State Libraries, Manhattan, USA), Melia Erin Fritch, (Kansas State University, K-State Libraries, Manhattan, USA. (, Laura Bonella, (Kansas State University, K-State Libraries, Manhattan, USA. (, Jason Coleman, (Kansas State University, K-State Libraries, Manhattan, USA. (
Citation:Danielle Theiss-White, Jenny Dale, Melia Erin Fritch, Laura Bonella, Jason Coleman, (2009) "IM'ing overload: Libraryh3lp to the rescue", Library Hi Tech News, Vol. 26 Iss: 1/2, pp.12 - 17
Keywords:Libraries, Reference services
DOI:10.1108/07419050910966481 (Permanent URL)
Publisher:Emerald Group Publishing Limited

Purpose – The purpose of this paper is to describe the new virtual reference system Libraryh3lp, developed to assist librarians with managing multiple instant messaging (IM) patrons at one time.

Design/methodology/approach – A summary of the main features of the Libraryh3lp system, including setup and reports; and a discussion of how to provide staff training.

Findings – This paper provides an overview of the Libraryh3lp virtual reference platform including what it does, how it works, and its benefits for reference managers.

Originality/value – This paper is useful for information management professionals who are looking for a low-cost, reliable alternative to current IM software systems.

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