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Journal cover: Strategic Outsourcing: An International Journal

Strategic Outsourcing: An International Journal

ISSN: 1753-8297

Online from: 2008

Subject Area: Operations and Logistics Management

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Outsourcing in China: opportunities, challenges and lessons learned: INDUSTRY INSIGHT

Document Information:
Title:Outsourcing in China: opportunities, challenges and lessons learned: INDUSTRY INSIGHT
Author(s):Wendell O. Jones, (University of Southern Nevada, Henderson, Nevada, USA)
Citation:Wendell O. Jones, (2009) "Outsourcing in China: opportunities, challenges and lessons learned: INDUSTRY INSIGHT", Strategic Outsourcing: An International Journal, Vol. 2 Iss: 2, pp.187 - 203
Keywords:China, Communication technologies, Off shore investments, Outsourcing
Article type:General review
DOI:10.1108/17538290910973385 (Permanent URL)
Publisher:Emerald Group Publishing Limited

Purpose – The purpose of this paper is to identify the opportunities, challenges and lessons of information technology outsourcing (ITO) in China.

Design/methodology/approach – The challenges, opportunities and trends in offshore ITO in China are examined based on two trips to software centers in China, interviews and conversations with Chinese executives and government officials, research programs of outsourcing researchers and information from advisors and practitioners.

Findings – The paper extracts lessons learned about practices, processes and cultural factors that contribute to outsourcing success in China; why China attract ITO customers; how cultural dimensions and differences in accepted business practices complicate outsourcing in China; what strengths and weaknesses to expect from Chinese IT workers and outsourcing companies; and how to evaluate, select and manage Chinese suppliers.

Originality/value – The paper presents principles and extracts lesson learned to address the issues and opportunities for outsourcing in China.

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