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Journal cover: Quality Assurance in Education

Quality Assurance in Education

ISSN: 0968-4883

Online from: 1993

Subject Area: Education

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E-learning quality assurance: a process-oriented lifecycle model

Document Information:
Title:E-learning quality assurance: a process-oriented lifecycle model
Author(s):M'hammed Abdous, (Center for Learning Technologies, Old Dominion University, Norfolk, Virginia, USA)
Citation:M'hammed Abdous, (2009) "E-learning quality assurance: a process-oriented lifecycle model", Quality Assurance in Education, Vol. 17 Iss: 3, pp.281 - 295
Keywords:E-learning, Higher education, Quality, Quality assurance
Article type:Conceptual paper
DOI:10.1108/09684880910970678 (Permanent URL)
Publisher:Emerald Group Publishing Limited

Purpose – The purpose of this paper is to propose a process-oriented lifecycle model for ensuring quality in e-learning development and delivery. As a dynamic and iterative process, quality assurance (QA) is intertwined with the e-learning development process.

Design/methodology/approach – After reviewing the existing literature, particularly focusing on QA frameworks, procedures, and methodology, a process-oriented model structured around three sequential non-linear phases is presented: before: planning and analysis; during: design, prototype and production; and after: post-production and delivery. This model is supported by an advanced information system used to organize, track, collect, and generate reports regarding QA changes and needed updates.

Findings – Following a process-oriented lifecycle approach, the paper emphasises that QA requires a supportive environment that explicitly recognizes quality as a work value and as an enabler for reaching organizational goals.

Practical implications – The paper proposes a practical QA model which follows e-learning development phases. For each development phase, practical steps, including sample checklists, are recommended.

Originality/value – The proposed model has the potential to transform QA from a static, after-the-fact state to a more iterative and dynamic state, thus promoting a culture of ongoing self-improvement, rather than of circumstantial compliance, within the e-learning community.

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