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Journal cover: Program: electronic library and information systems

Program: electronic library and information systems

ISSN: 0033-0337

Online from: 1966

Subject Area: Library and Information Studies

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Library 2.0: balancing the risks and benefits to maximise the dividends

Document Information:
Title:Library 2.0: balancing the risks and benefits to maximise the dividends
Author(s):Brian Kelly, (UKOLN, University of Bath, UK), Paul Bevan, (Department of Public Services, National Library of Wales, Aberystwyth, UK), Richard Akerman, (National Research Council Canada Institute for Scientific and Technical Information, Ottawa, Canada), Jo Alcock, (University of Wolverhampton, Wolverhampton, UK), Josie Fraser, (Consultant, Leicester, UK)
Citation:Brian Kelly, Paul Bevan, Richard Akerman, Jo Alcock, Josie Fraser, (2009) "Library 2.0: balancing the risks and benefits to maximise the dividends", Program: electronic library and information systems, Vol. 43 Iss: 3, pp.311 - 327
Keywords:Library systems, Risk assessment, Risk management
Article type:General review
DOI:10.1108/00330330910978608 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Acknowledgements:This paper is an updated version of a presentation made at the Bridging Worlds Conference organised by the National Library Board of Singapore in October 2008.

Purpose – The purpose of this paper is to provide a number of examples of how Web 2.0 technologies and approaches (Library 2.0) are being used within the library sector. The paper acknowledges that there are a variety of risks associated with such approaches. The paper describes the different types of risks and outlines a risk assessment and risk management approach which is being developed to minimise the dangers while allowing the benefits of Library 2.0 to be realised.

Design/methodology/approach – The paper outlines various risks and barriers which have been identified at a series of workshops run by UKOLN (a national centre of expertise in digital information management based in the UK) for the cultural heritage sector. A risk assessment and risk management approach, which was initially developed to support use of Web 2.0 technologies at events organised by UKOLN, is described and its potential for use within the wider library community, in conjunction with related approaches for addressing areas such as accessibility and protection of young people, is described.

Findings – Use of Library 2.0 approaches is becoming embedded across many libraries which seek to exploit the benefits which such technologies can provide. The need to ensure that the associated risks are identified and appropriate mechanisms implemented to minimise such risks is beginning to be appreciated.

Practical implications – The areas described here should be of relevance to many library organisations which are making use of Library 2.0 services.

Originality/value – The paper should prove valuable to policy makers and web practitioners within libraries who may be aware of the potential benefits of Library 2.0 but have not considered the associated risks.

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