Online from: 2004
Subject Area: Human Resource Management
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|Title:||Shed light on the black box: how Deutsche Post DHL achieved global transparency over payroll processes|
|Author(s):||Christopher Jereb, (Deutsche Post DHL, Bonn, Germany.), Ruth Kuchem, (Deutsche Post DHL, Bonn, Germany), Werner Sohn, (Deutsche Post DHL, Bonn, Germany)|
|Citation:||Christopher Jereb, Ruth Kuchem, Werner Sohn, (2009) "Shed light on the black box: how Deutsche Post DHL achieved global transparency over payroll processes", Strategic HR Review, Vol. 8 Iss: 5, pp.23 - 31|
|Keywords:||Benchmarking, Human resource strategies, Payroll data processing, Performance management|
|Article type:||Case study|
|DOI:||10.1108/14754390910976807 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – The purpose of this paper is to describe how Deutsche Post DHL's HR shared service center organization enhanced its KPI system (scorecard) by moving it towards a more operational, detailed and process-oriented measurement level.
Design/methodology/approach – The paper describes a one-year project aimed at obtaining transparency over payroll processes and costs from a global perspective by focusing on three areas – KPIs, benchmarks and a resource allocation exercise.
Findings – Transparency and comparability of payroll processes can be significantly enhanced using a few parameters to assess cost-efficiency and therefore allowing for a better discussion of improvement potential.
Practical implications – Transparency over payroll processes and respective costs significantly increased. Different levels of cost savings could be calculated by using internal and external benchmark data. The results enabled more in-depth discussions with payroll, as well as general managers, and identified objectives to facilitate further improvement.
Originality/value – The paper reveals how HR can strengthen its business partner role by effectively using instruments such as benchmarks and KPIs.
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