Incorporates: Journal of Marketing Practice: Applied Marketing Science
Online from: 1983
Subject Area: Marketing
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|Title:||Marketing cultural attractions: understanding non-attendance and visitation barriers|
|Author(s):||Pandora L. Kay, (School of Hospitality, Tourism and Marketing, Victoria University, Melbourne, Australia), Emma Wong, (School of Hospitality, Tourism and Marketing, Victoria University, Melbourne, Australia), Michael Jay Polonsky, (School of Management and Marketing, Deakin University, Burwood, Australia)|
|Citation:||Pandora L. Kay, Emma Wong, Michael Jay Polonsky, (2009) "Marketing cultural attractions: understanding non-attendance and visitation barriers", Marketing Intelligence & Planning, Vol. 27 Iss: 6, pp.833 - 854|
|Keywords:||Arts, Interviews, Marketing strategy, Perception, Tourism development|
|Article type:||Research paper|
|DOI:||10.1108/02634500910988717 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – The purpose of this paper is to draw together the previous academic and industry research on non-attendance of cultural attractions, followed by qualitative in-depth interviews to identify commonalities or gaps in the previous research on barriers, constraints and inhibitors, as well as to propose linkages between these.
Design/methodology/approach – A multi-method approach is used – where barriers, constraints and inhibitors are identified by means of thematic content analysis of the literature. A set of probing questions is developed based on these themes and is then examined in in-depth interviews with individuals that had not visited cultural attractions in the past two years, in an attempt to triangulate data, as well as to identify connections between barriers.
Findings – From the literature, eight interconnected barriers to visitation are identified: physical access; personal access; cost; time and timing; product; personal interest and peer group; socialisation and understanding; and information. The in-depth interviews generally support these, although it is also identified that there are complex interrelationships between the issues.
Originality/value – This paper addresses the neglected question of why people do not attend cultural attractions by triangulating thematic findings from the content analysis of diverse literature with in-depth interview responses from one non-visitor segment. This results in an interconnected model of barriers that can be used to assist managers to develop strategies addressing low visitation rates within targeted segments.
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