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Journal cover: International Journal of Conflict Management

International Journal of Conflict Management

ISSN: 1044-4068

Online from: 1990

Subject Area: Management Science/Management Studies

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Humor as a relationship-building tool in online negotiations


Document Information:
Title:Humor as a relationship-building tool in online negotiations
Author(s):Terri R. Kurtzberg, (Rutgers Business School, Rutgers University, Piscataway, New Jersey, USA), Charles E. Naquin, (Kellstadt Graduate School of Business, DePaul University, Chicago, Illinois, USA), Liuba Y. Belkin, (College of Business & Economics, Lehigh University, Bethlehem, Pensylvannia, USA)
Citation:Terri R. Kurtzberg, Charles E. Naquin, Liuba Y. Belkin, (2009) "Humor as a relationship-building tool in online negotiations", International Journal of Conflict Management, Vol. 20 Iss: 4, pp.377 - 397
Keywords:Communication technologies, Electronic mail, Humour, Online operations, Trust
Article type:Research paper
DOI:10.1108/10444060910991075 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:

Purpose – The purpose of this paper is to explore the role of humor in online negotiations and assess whether humor can act as a bridge for the otherwise relationship-poor experience of negotiating via e-mail.

Design/methodology/approach – Two experimental studies are conducted, using 122 executive MBA students and 216 MBA students respectively.

Findings – Study 1 demonstrates that beginning an e-mail transaction with humor results in: increased trust and satisfaction levels; higher joint gains for the dyad; and higher individual gains for the party who initiated the humorous event. Analyses reveals that it is the exploration of compatible issues (as opposed to effective tradeoffs) – that increased the level of joint gain. Study 2 demonstrates that first offers in a purely distributive negotiation are more likely to be within the bargaining zone when e-negotiations are initiated with humor, and the resulting final settlements in the humor condition are also more equally distributed between parties (more of an “even split”) than are transactions without a humorous start.

Research limitations/implications – The highly controlled laboratory setting (the classroom) limits the generalizability and encourages future research in a more real-world setting.

Practical implications – Managers may benefit by making personal connections in the online realm before engaging in professional communications, such as strategically employing humor at the outset of e-mail negotiations.

Originality/value – This is the first study to empirically explore the direct role of humor in online negotiations a controlled experimental setting, and find its positive effects on the negotiation process.



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