Electronic Library, The

Purpose – The purpose of this paper is to identify and investigate the security issues an organisation operating in the “new” online environment is exposed to through Web 2.0 applications, with specific focus on unauthorised access (encompassing hackers). The study aims to recommend possible safeguards to mitigate these incremental risks to an acceptable level.

Design/methodology/approach – An extensive literature review was performed to obtain an understanding of the technologies driving Web 2.0 applications. Thereafter, the technologies were mapped against Control Objectives for Information and Related Technology (CobiT) and Trust Service Principles and Criteria and associated control objectives relating to security risks, specifically to hacker risks. These objectives were used to identify relevant risks and formulate appropriate internal control measures.

Findings – The findings show that every organisation, technology and application is unique and the safeguards depend on the nature of the organisation, information at stake, degree of vulnerability and risks. A comprehensive security program, including a multi-layer technological, as well as an administrative component, should be implemented. User training on acceptable practices should also be conducted.

Originality/value – Obtaining an understanding of Web 2.0 and Web 2.0 security is important, as Web 2.0 is a new, poorly understood technology and with the growing mobility of users, the potential surface area of attack increases and should be managed. The paper will help organisations, information repository managers, information technology (IT) professionals, librarians and internal and external auditors to understand the “new” risks relating to unauthorised access, which previously did not exist in an on-line environment, and will assist the development of a framework to limit the most significant risks.