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Journal cover: Career Development International

Career Development International

ISSN: 1362-0436
Previously published as: International Journal of Career Management
Incorporates: Executive Development

Online from: 1996

Subject Area: Human Resource Management

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Conflict and abusive workplace behaviors: The moderating effects of social competencies

Document Information:
Title:Conflict and abusive workplace behaviors: The moderating effects of social competencies
Author(s):Jennifer L. Kisamore, (Department of Psychology, University of Oklahoma-Tulsa, Tulsa, Oklahoma, USA), I.M. Jawahar, (Department of Management and Quantitative Methods, Illinois State University, Normal, Illinois, USA), Eric W. Liguori, (Rucks Department of Management, Louisiana State University, Baton Rouge, Louisiana, USA), Tagonei L. Mharapara, (Institutional Planning and Research, College of St. Benedict & St John's University, St Joseph, Minnesota, USA), Thomas H. Stone, (Department of Management, Oklahoma State University, Stillwater, Oklahoma, USA)
Citation:Jennifer L. Kisamore, I.M. Jawahar, Eric W. Liguori, Tagonei L. Mharapara, Thomas H. Stone, (2010) "Conflict and abusive workplace behaviors: The moderating effects of social competencies", Career Development International, Vol. 15 Iss: 6, pp.583 - 600
Keywords:Conflict, Employee behaviour, Interpersonal relations, Workplace
Article type:Research paper
DOI:10.1108/13620431011084420 (Permanent URL)
Publisher:Emerald Group Publishing Limited

Purpose – The purpose of this study is to investigate the moderating effects of social competencies, specifically, political skill, self-monitoring and emotional intelligence, on the workplace conflict-abusive behavior relationship.

Design/methodology/approach – The study utilized data collected from graduate and undergraduate students majoring in psychology, management, human relations and social work who were recruited from two mid-sized mid-western universities. Hierarchical multiple regression analysis was used to test the study hypotheses.

Findings – Results indicated that interpersonal conflict in the workplace is associated with employee engagement in counterproductive work behaviors. Results also suggested that social competencies interacted with interpersonal conflict to predict the likelihood of abusing others at work. Politically skilled workers and high self-monitors were more likely to engage in abusive behaviors when experiencing high levels of interpersonal workplace conflict.

Originality/value – The study is the first to show that certain social competencies may actually have negative ramifications in the workplace. Specifically, individuals who are politically skilled and/or high self-monitors are more likely to abuse others when they themselves experience interpersonal conflict.

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