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Journal cover: Human Resource Management International Digest

Human Resource Management International Digest

ISSN: 0967-0734
Incorporates: Management Development Review

Online from: 2002

Subject Area: Human Resource Management

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UPS delivers leadership-development reforms: Changes equip firm for modern global business environment

Document Information:
Title:UPS delivers leadership-development reforms: Changes equip firm for modern global business environment
Source:Human Resource Management International Digest, Vol. 19 Iss: 6
pp:11 - 13
Keywords:Employees, Globalization, Leadership development, Social groups, Training
Article type:Case study
DOI:10.1108/09670731111163446 (Permanent URL)
Publisher:Emerald Group Publishing Limited

PurposeThis paper aims to describe how global logistics provider UPS overhauled global training, leadership development and succession planning.

Design/methodology/approachThe paper reveals how UPS's internal research revealed that the company's current training and leadership-development programs needed to evolve to ensure success in the modern global business environment.

FindingsThe paper explains that the company acted on its internal research by retooling its leadership-development and training programs to: foster more strategically minded leaders; better engage younger generations; and make certain that its people are “fluent” with UPS's vast global network.

Practical implicationsThe paper shares several practical lessons for other companies that are looking to overhaul their leadership-development and training programs, including: align your training with your business strategy; start where you are and keep what works; and assess group and individual strengths and weaknesses.

Social implicationsThe paper contains some interesting observations about the most effective methods of training “millennials” – the young people born between 1980 and 2000 who make up an increasing proportion of the modern workforce.

Originality/valueThe paper argues that now is the time to take a hard look at training and leadership-development programs, to ensure that businesses are positioned for long-term, global growth.

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