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Journal cover: Industrial and Commercial Training

Industrial and Commercial Training

ISSN: 0019-7858

Online from: 1969

Subject Area: Learning and Development

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New developments in supervisor training

Document Information:
Title:New developments in supervisor training
Author(s):Christine Hankins, (Department of Management, School of Business Administration and Economics, California University, Fullerton, California, USA), Brian H. Kleiner, (Department of Management, School of Business Administration and Economics, California University, Fullerton, California, USA)
Citation:Christine Hankins, Brian H. Kleiner, (1995) "New developments in supervisor training", Industrial and Commercial Training, Vol. 27 Iss: 1, pp.26 - 32
Keywords:Discrimination, Employee development, Equal opportunities, Management styles, Minorities, Retention, Supervisors, Training, Women, Workforce
Article type:Research paper
DOI:10.1108/00197859510078406 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Supervisors in the 1990s will be challenged by a dynamic, shifting and shrinking workforce. The traditional white, male-dominated workforce will become obsolete, with a more diverse workforce made up of females, minorities, the disabled and the elderly taking its place. Supervisor training is the answer to effectively managing these changes. Across the USA, many companies have implemented workplace diversity through extensive supervisor training programmes. These programmes address the importance of understanding each employee and how individual needs differ. With the real threat of a shrinking workforce ahead, employee retention becomes an additional focus. Traditional management styles are not as successful, with the new workforce as the “leader” or “coaching” styles of management. Companies which do not effectively train their supervisors to handle the needs of a variety of people and do not shift their management styles to accommodate the new workforce may struggle to stay afloat.

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