Strategic Planning in Higher Education: Who Are the Customers

Tony Conway; Stephen Mackay; David Yorke

doi:10.1108/09513549410069202

Login

Welcome:
Guest

Search for:

Browse:

Product Information:

Resources:

International Journal of Educational Management

ISSN: 0951-354X

Online from: 1987

Subject Area: Education

Content: Latest Issue | Latest Issue RSS | Previous Issues

Options: To add Favourites and Table of Contents Alerts please take a Emerald profile

Strategic Planning in Higher Education: Who Are the Customers

Document Information:
Title:	Strategic Planning in Higher Education: Who Are the Customers
Author(s):	Tony Conway, (Principal Lecturer, North West Institute for Services Management, University College Salford), Stephen Mackay, (Principal Lecturer, University of Central England), David Yorke, (Senior Lecturer, Manchester Schoool of Management, UK)
Citation:	Tony Conway, Stephen Mackay, David Yorke, (1994) "Strategic Planning in Higher Education: Who Are the Customers", International Journal of Educational Management, Vol. 8 Iss: 6, pp.29 - 36
Keywords:	Colleges, Competitive advantage, Higher education, Marketing, Mission statements, Polytechnics, Strategic planning
Article type:	Literature review
DOI:	10.1108/09513549410069202 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	The Education Reform Act 1988 brought about a number of radical changes in the structure and funding of UK higher education institutions particularly within the “new university” and college sector. As a result, they now operate within a much greater competitive context and need therefore to incorporate a greater market orientation into their strategic planning process in order to acquire a competitive advantage over their rivals. Reports on exploratory research undertaken to assess the degree to which these higher education institutions are aware of the complexity of the student's role and whether this complexity is considered in the development of an institutions mission statement. Assesses the degree to which institutions display an awareness of the various types of customer that need to be taken into consideration when formulating their strategic plans.