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Journal cover: Quality Assurance in Education

Quality Assurance in Education

ISSN: 0968-4883

Online from: 1993

Subject Area: Education

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A framework for the dimensions of quality in higher education


Document Information:
Title:A framework for the dimensions of quality in higher education
Author(s):Mohammad S. Owlia, (School of Manufacturing and Mechanical Engineering, the University of Birmingham, UK), Elaine M. Aspinwall, (School of Manufacturing and Mechanical Engineering, the University of Birmingham, UK)
Citation:Mohammad S. Owlia, Elaine M. Aspinwall, (1996) "A framework for the dimensions of quality in higher education", Quality Assurance in Education, Vol. 4 Iss: 2, pp.12 - 20
Keywords:Factor analysis, Higher education, Quality
Article type:General review
DOI:10.1108/09684889610116012 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:In any quality improvement programme, measurement plays a vital role as it provides information for decision making. Finding the characteristics of quality is a prerequisite for the measurement process. Despite recent research on general service’s quality dimensions, little work has been concentrated on public services and in particular higher education. Examines conceptual models proposed for different environments for consistency with higher education. Reviews quality factors found in the relevant literature and presents a new framework for the dimensions of quality in higher education.



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