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Journal cover: Quality Assurance in Education

Quality Assurance in Education

ISSN: 0968-4883

Online from: 1993

Subject Area: Education

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Improving business school courses by applying lean principles and practices

Document Information:
Title:Improving business school courses by applying lean principles and practices
Author(s):M.L. Emiliani, (Professor, Lally School of Management and Technology, Rensselaer Polytechnic Institute, Hartford, Connecticut, USA)
Citation:M.L. Emiliani, (2004) "Improving business school courses by applying lean principles and practices", Quality Assurance in Education, Vol. 12 Iss: 4, pp.175 - 187
Keywords:Business schools, Customers, Education, Quality improvement, Value added
Article type:Case study
DOI:10.1108/09684880410561596 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:Describes the application of lean principles and practices to the design and delivery of a graduate business course on leadership taken by part-time working professional students in a classroom setting. The principal objectives were to improve consistency between what was taught in the course and how the course was taught, eliminate waste, improve the quality and relevance of course materials, and deliver greater value as perceived by students. Results indicate a higher level of student satisfaction, in part through clearer expectations, less ambiguity regarding lectures and assignments, standard formats for assignments, smoothing individual and team assignments over the semester, and better management of students' time both in and outside class. This joins a growing body of work that demonstrates the applicability of lean principles and practices to service businesses, and the achievement of improved outcomes.

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