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Journal cover: International Journal of Quality & Reliability Management

International Journal of Quality & Reliability Management

ISSN: 0265-671X
Incorporates: International Journal of Quality Science

Online from: 1984

Subject Area: Managing Quality

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Quality assurance in small business organisations: myths and realities


Document Information:
Title:Quality assurance in small business organisations: myths and realities
Author(s):Sonny Nwankwo, (University of East London, Essex, UK)
Citation:Sonny Nwankwo, (2000) "Quality assurance in small business organisations: myths and realities", International Journal of Quality & Reliability Management, Vol. 17 Iss: 1, pp.82 - 99
Keywords:Implementation, ISO 9000, Quality assurance, Small firms, United Kingdom
Article type:Case study
DOI:10.1108/02656710010302269 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:The past decade witnessed a remarkable growth in the number of small businesses in the UK seeking to implement formal quality assurance systems, principally the ISO 9000/BS5750. Based on two case studies, this paper examines the motivation for, processes and outcomes of quality assurance implementation using ISO 9000 framework in small business organisations in the UK. It notes that although quality management has gained momentum in this sector, the lack of strategic thinking and skills needed to embed a total quality orientation has often meant that the espoused benefits of implementing quality assurance schemes are not realised.



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