Search
  Advanced Search
 
Journal search
Journal cover: International Journal of Quality & Reliability Management

International Journal of Quality & Reliability Management

ISSN: 0265-671X
Incorporates: International Journal of Quality Science

Online from: 1984

Subject Area: Managing Quality

Content: Latest Issue | icon: RSS Latest Issue RSS | Previous Issues

Options: To add Favourites and Table of Contents Alerts please take a Emerald profile

Icon: .Table of Contents.Next article.Icon: .

The criterion weights of the EFQM excellence model


Document Information:
Title:The criterion weights of the EFQM excellence model
Author(s):Jacob K. Eskildsen, (The Aarhus School of Business, Aarhus, Denmark), Kai Kristensen, (The Aarhus School of Business, Aarhus, Denmark), Hans Jørn Juhl, (The Aarhus School of Business, Aarhus, Denmark)
Citation:Jacob K. Eskildsen, Kai Kristensen, Hans Jørn Juhl, (2001) "The criterion weights of the EFQM excellence model", International Journal of Quality & Reliability Management, Vol. 18 Iss: 8, pp.783 - 795
Keywords:Denmark, European Foundation for Quality Management, Surveys
Article type:Research paper
DOI:10.1108/EUM0000000006033 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:This paper examines the weight structure of the EFQM excellence model. This is done through a survey among 756 chief executive officers from Danish companies who responded to a self-assessment questionnaire. The data from this survey have been analysed through factor score regression based on confirmatory factor analysis on 5,000 bootstrapped samples. The analysis shows that the perceived criterion weights vary from the current allocation in the EFQM excellence model. This deviation is so substantial that the allocation of weights between the enabler and the result block vary considerably from the actual allocation in the EFQM excellence model. Furthermore, it seems as if Danish companies perceive the enabler criteria as equally important but this is not the case for the result criteria.



Fulltext Options:

Login

Login

Existing customers: login
to access this document

Login


- Forgot password?
- Athens/Institutional login

Purchase

Purchase

Downloadable; Printable; Owned
HTML, PDF (269kb)Purchase

To purchase this item please login or register.

Login


- Forgot password?

Recommend to your librarian

Complete and print this form to request this document from your librarian


Marked list


Bookmark & share

Reprints & permissions