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Journal cover: The TQM Magazine

The TQM Magazine

ISSN: 0954-478X
Currently published as: The TQM Journal
Incorporates: Training for Quality

Online from: 1988

Subject Area: Managing Quality

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Quality Awards – a Means to an End or an End in Themselves?

Document Information:
Title:Quality Awards – a Means to an End or an End in Themselves?
Author(s):David Steventon, (Senior Consultant with Mentec International Ltd at Warrington, UK and Chairman of the BPICS Conference Committee.)
Citation:David Steventon, (1994) "Quality Awards – a Means to an End or an End in Themselves?", The TQM Magazine, Vol. 6 Iss: 5, pp.7 - 8
Keywords:Awards, Baldrige Awards, Benefits, Cost effectiveness, European Foundation for Quality Management Award, ISO 9000, Justification, Profitability
Article type:General review
DOI:10.1108/09544789410067952 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Many companies are spending large sums of money and considerable management effort in pursuit of one or more of the recognized quality awards. There are, however, critics who question whether it is all worthwhile. Reviews the experiences of speakers at the BPICS Conference, relating their approaches to and rewards from, BS 5750, the Baldrige Award, the European Quality Award and the UK Best Factory Awards to determine whether the payback justifies the effort. While winning awards is a measure of success, it is recognized as no substitute for achieving both profit and delighted customers. However, it appears that the process of taking part does deliver worthwhile benefits to the companies.

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