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Journal cover: The TQM Magazine

The TQM Magazine

ISSN: 0954-478X
Currently published as: The TQM Journal
Incorporates: Training for Quality

Online from: 1988

Subject Area: Managing Quality

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A review of total quality management in practice: understanding the fundamentals through examples of best practice applications - Part II


Document Information:
Title:A review of total quality management in practice: understanding the fundamentals through examples of best practice applications - Part II
Author(s):T. Thiagarajan, (Senior Quality Manager at Palm Oil Research Institute (PORIM), Malaysia), M. Zairi, (SABIC Chair in Best Practice Management at Bradford University, UK)
Citation:T. Thiagarajan, M. Zairi, (1997) "A review of total quality management in practice: understanding the fundamentals through examples of best practice applications - Part II", The TQM Magazine, Vol. 9 Iss: 5, pp.344 - 356
Keywords:Process management, Resource management, Systems management, TQM
Article type:Literature review
DOI:10.1108/09544789710178622 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Part II of a three-part series, presents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality gurus and writers. Such factors are considered as being conducive to the success of TQM implementation. Discusses these factors from the point of view of how and why. There appears to be little agreement on the what, so an understanding of the “processes” involved in implementation allows for the appropriate framing and objective classification of key factors for TQM implementation. Discusses those quality factors related to resource management and systems and process management.



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