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Journal cover: The TQM Magazine

The TQM Magazine

ISSN: 0954-478X
Currently published as: The TQM Journal
Incorporates: Training for Quality

Online from: 1988

Subject Area: Managing Quality

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Good luck and bad luck - a personal story

Document Information:
Title:Good luck and bad luck - a personal story
Author(s):John Peters, (Editor of TQM Magazine, an educator in action learning with the Canadian School of Management and International Management Centres, and a Consultant with the Buckingham Consulting Group International Ltd)
Citation:John Peters, (1997) "Good luck and bad luck - a personal story", The TQM Magazine, Vol. 9 Iss: 6, pp.388 - 389
Keywords:Experience, Quality systems, Service quality
Article type:Research paper
DOI:10.1108/09544789710367802 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Looks at the concept of luck, featuring illustrative stories - one of which relates to personal experience. Suggests that we need to learn from good and bad experiences and not merely dismiss them as matters of luck. Underlines the need for discipline and attention to quality systems in business.

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