TQM – a holistic view

Welcome:
Guest

Our site has recently been upgraded & the page you requested has moved, so we have redirected you to the new location. Please amend your bookmarks.

The TQM Magazine

ISSN: 0954-478X
Currently published as: The TQM Journal
Incorporates: Training for Quality

Online from: 1988

Subject Area: Managing Quality

Content: Latest Issue | Latest Issue RSS | Previous Issues

Options: To add Favourites and Table of Contents Alerts please take a Emerald profile

Document Information:
Title:	TQM – a holistic view
Author(s):	Richard Page, (Richard Page is based at the Profit Improvement Consultancy, Ayr, Scotland.), Adrienne Curry, (Adrienne Curry is based at Stirling University, Stirling, Scotland.)
Citation:	Richard Page, Adrienne Curry, (2000) "TQM – a holistic view", The TQM Magazine, Vol. 12 Iss: 1, pp.11 - 18
Keywords:	Empowerment, Environment, Motivation, Organizational change, Stress, TQM
Article type:	Research Paper
DOI:	10.1108/09544780010287159 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Notes that while total quality management has elements in behavioural and culture change which look to empowerment, the reality has been a selective, if not cynical, use of tools and language. Points out that successful TQM initiatives abound and that often they involve a method of redistributing power within organisations which facilitates a change of perception of roles and values. Argues that auditing the process relies on clear objective measurement that will keep organisations “honest” and that this also helps keep the direction of efforts visible and on target.