Barriers to implementing TQM in Indonesian manufacturing organizations

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The TQM Magazine

ISSN: 0954-478X
Currently published as: The TQM Journal
Incorporates: Training for Quality

Online from: 1988

Subject Area: Managing Quality

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Document Information:
Title:	Barriers to implementing TQM in Indonesian manufacturing organizations
Author(s):	Kifayah Amar, (Kifayah Amar is a Master’s Student at the School of Industrial Technology, University Science Malaysia, Minden, Malaysia.), Zuraidah Mohd Zain, (Zuraidah Mohd Zain is a Lecturer, at the School of Industrial Technology, University Science Malaysia, Minden, Malaysia.)
Citation:	Kifayah Amar, Zuraidah Mohd Zain, (2002) "Barriers to implementing TQM in Indonesian manufacturing organizations", The TQM Magazine, Vol. 14 Iss: 6, pp.367 - 372
Keywords:	Barriers, Indonesia, ISO 9000, Total quality management
Article type:	Research paper
DOI:	10.1108/09544780210447474 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	This study examines the barriers faced by Indonesian manufacturing organizations in the implementation of TQM. Out of a total sample size of 364 selected organizations identified for a multi-response survey, 78 organizations responded. The analysis identified 11 pertinent factors acting as barriers that are most frequently faced by the local organizations. These are issues related to human resource, management, attitude towards quality, organizational culture, interdepartmental relations, raw materials, machines and equipment, information, method and training. A qualitative comparison with ISO 9001:2000 is made which is believed to be close to the TQM concepts discussed at the end of this article.