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Journal cover: The TQM Magazine

The TQM Magazine

ISSN: 0954-478X
Currently published as: The TQM Journal
Incorporates: Training for Quality

Online from: 1988

Subject Area: Managing Quality

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The new performance evaluation methodology and its integration with management systems


Document Information:
Title:The new performance evaluation methodology and its integration with management systems
Author(s):José Flávio Guerra Machado Coelho, (José Flavio Guerra Machado Coelho is a PhD Student at the James Goldston Faculty of Engineering and Physical Systems, Gladstone Engineering Centre, Central Queensland University, Gladstone, Australia.), David Moy, (David Moy is a Professor, at the James Goldston Faculty of Engineering and Physical Systems, Gladstone Engineering Centre, Central Queensland University, Gladstone, Australia.)
Citation:José Flávio Guerra Machado Coelho, David Moy, (2003) "The new performance evaluation methodology and its integration with management systems", The TQM Magazine, Vol. 15 Iss: 1, pp.25 - 29
Keywords:Accountability, International standards, Management systems, Performance appraisal, Performance indicators, Sustainable development
Article type:Conceptual Paper
DOI:10.1108/09544780310454411 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Sustainability of organizations is directly linked to the continual improvement of business performance. Many organizations have found a way to improve performance through the establishment of management systems. To maximise benefits of the system, it is necessary also to develop and implement a well-structured performance evaluation process to assist both the business and its interested parties achieve agreed objectives, in a sustainable way. This paper considers a new methodology for performance evaluation of management systems based on the concepts of the AS/NZS ISO 14031:2000, CSA PLUS 1144 and GEMI – measuring environmental performance. The methodology is being developed at a time when there is increasing interest in social issues, as one of the three constituent parts of sustainability (social, economic and environment). The material presented is derived in part from PhD studies of José Flávio Coelho.



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