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Journal cover: The TQM Magazine

The TQM Magazine

ISSN: 0954-478X
Currently published as: The TQM Journal
Incorporates: Training for Quality

Online from: 1988

Subject Area: Managing Quality

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Inhibiting factors of implementing total quality management on construction sites

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Title:Inhibiting factors of implementing total quality management on construction sites
Author(s):Theo C. Haupt, (Research Coordinator at the Peninsula Technikon, Bellville, South Africa), Daniel E. Whiteman, (President of Coastal Construction, Miami, Florida, USA)
Citation:Theo C. Haupt, Daniel E. Whiteman, (2004) "Inhibiting factors of implementing total quality management on construction sites", The TQM Magazine, Vol. 16 Iss: 3, pp.166 - 173
Keywords:Customer satisfaction, Employees participation, Total quality management
Article type:Conceptual Paper
DOI:10.1108/09544780410532891 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:Quality systems entail having the organizational structure, responsibilities, procedures, processes and resources for implementing quality management such that there is a guiding framework to ensure that every time a process is performed the same information, method, skills and controls are used and practiced in a consistent manner. With its primary focus being the involvement of everyone, TQM has the potential to improve business results, greater customer orientation and satisfaction, worker involvement and fulfilment, teamworking and better management of workers within companies. However, the construction industry has been slow to embrace the concept of TQM. Construction firms have been continually struggling with its implementation. Historically, construction has been an industry reluctant to implement change. Consequently, it has remained behind where it should be on the implementation of TQM. Generally, the principles of TQM are not applied beyond management levels within general contractors. This paper reports on a study to identify those factors that hinder the implementation of TQM principles in the actual field operations of a construction jobsite.

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