TQM and the learning organization

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Managing Service Quality

ISSN: 0960-4529

Online from: 1991

Subject Area: Managing Quality

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Document Information:
Title:	TQM and the learning organization
Author(s):	Amrik Sohal, (Teach at the Faculty of Business and Economics at Monash University in Melbourne, Australia), Michael Morrison, (Teach at the Faculty of Business and Economics at Monash University in Melbourne, Australia)
Citation:	Amrik Sohal, Michael Morrison, (1995) "TQM and the learning organization", Managing Service Quality, Vol. 5 Iss: 6, pp.32 - 34
Keywords:	Australia, Experience, Learning, Organizational learning, Problem solving, TQM
Article type:	Research paper
DOI:	10.1108/09604529510104365 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Questions the difference between TQM and organizational learning, including characteristics and problems encountered – states that TQM is a vehicle for organizational learning. Uses Australian organizations to provide examples of this link. Examines systematic problem solving, experimenting with new approaches, learning from experience and the transfer of knowledge within these three companies. Concludes that TQM is part of becoming a learning organization, but that most TQM initiatives do not lead to organizational learning.