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Journal cover: Managing Service Quality

Managing Service Quality

ISSN: 0960-4529

Online from: 1991

Subject Area: Managing Quality

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Factors affecting a senior management culture change for total quality metamorphosis

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Title:Factors affecting a senior management culture change for total quality metamorphosis
Author(s):Ioannis Angeli, (Higher Technical Institute, Nicosia, Cyprus), Jeffrey Jones, (University of Glamorgan, Wales, UK), Bahir Sabir, (University of Glamorgan, Wales, UK)
Citation:Ioannis Angeli, Jeffrey Jones, Bahir Sabir, (1998) "Factors affecting a senior management culture change for total quality metamorphosis", Managing Service Quality, Vol. 8 Iss: 3, pp.198 - 211
Keywords:Management culture, Organizational change, Quality function deployment, Top management
Article type:Research paper
DOI:10.1108/09604529810215684 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:A three-year joint research study focuses on the in-depth investigation of the quality parameters that are necessary to bring about change in senior management (SM) culture for improved leadership quality, as well as factors of “how” to succeed in its implementation. Analysis reveals overall agreement on the most important success factors, which are presented in this paper. This enables the development of an analytic model (one based on quantitative results and one based on qualitative results) for a CEO’s culture change implementation process, required to achieve total quality metamorphosis (TQm) and SM leadership

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