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Journal cover: Benchmarking for Quality Management & Technology

Benchmarking for Quality Management & Technology

ISSN: 1351-3036
Currently published as: Benchmarking: An International Journal

Online from: 1994

Subject Area: Managing Quality

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Manufacturing best practices: observations from study tours to Japan, South Korea, Singapore and Taiwan


Document Information:
Title:Manufacturing best practices: observations from study tours to Japan, South Korea, Singapore and Taiwan
Author(s):Amrik S. Sohal, (Monash University, Melbourne, Australia), Mark Ritter, (Ericsson Australia Pty Limited, Melbourne, Australia)
Citation:Amrik S. Sohal, Mark Ritter, (1995) "Manufacturing best practices: observations from study tours to Japan, South Korea, Singapore and Taiwan", Benchmarking for Quality Management & Technology, Vol. 2 Iss: 4, pp.4 - 14
Keywords:Customer orientation, Employee development, Japan, Manufacturing industry, Singapore, South Korea, Strategic management, Taiwan
Article type:Research paper
DOI:10.1108/14635779510102810 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Discusses the best practices adopted by some of the leading manufacturers in four Asian countries – Japan, South Korea, Singapore and Taiwan. Data were gathered from visits to 22 companies during 1992, 1993 and 1994. Presents the continuing and emerging best practices under the headings: leadership and planning; customer focus; people management and process management. Discusses future developments and progress in the four countries. The analysis shows that these companies are quite advanced in the areas of leadership, planning, customer focus and people development and management. The companies had adopted a very wide range of strategies and improvement programmes and had planned significant improvement programmes for the future.



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