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Journal cover: Benchmarking: An International Journal

Benchmarking: An International Journal

ISSN: 1463-5771
Previously published as: Benchmarking for Quality Management & Technology

Online from: 1999

Subject Area: Managing Quality

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Benchmarking unveils emerging knowledge management strategies

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Title:Benchmarking unveils emerging knowledge management strategies
Author(s):Carla O’Dell, (The American Productivity & Quality Center, Houston, Texas, USA), Karl Wiig, (Knowledge Research Institute Inc., Arlington, Texas, USA, and), Peggy Odem, (American Productivity & Quality Center, Houston, Texas, USA)
Citation:Carla O’Dell, Karl Wiig, Peggy Odem, (1999) "Benchmarking unveils emerging knowledge management strategies", Benchmarking: An International Journal, Vol. 6 Iss: 3, pp.202 - 211
Keywords:Benchmarking, Knowledge workers, Strategy
Article type:Research paper
DOI:10.1108/14635779910288550 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Based on the findings of a large-scale benchmarking study, this article highlights the strategies employed by best-practice organizations to identify, capture, and leverage knowledge. Supported by case study examples from several companies, descriptions of six emerging knowledge management strategies discovered during the benchmarking process are provided. The article reveals how organizations seek to incorporate various knowledge management approaches into their business and sheds light on the changing nature of knowledge management in general.

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