Measuring and benchmarking intellectual capital

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Benchmarking: An International Journal

Online from: 1999

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Document Information:
Title:	Measuring and benchmarking intellectual capital
Author(s):	Bernard Marr, (Centre for Business Performance, Cranfield School of Management, Cranfield, UK)
Citation:	Bernard Marr, (2004) "Measuring and benchmarking intellectual capital", Benchmarking: An International Journal, Vol. 11 Iss: 6, pp.559 - 570
Keywords:	Benchmarking, Epistemology, Intangible assets, Intellectual capital, Knowledge management, Performance measures
Article type:	Case study
DOI:	10.1108/14635770410566474 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Abstract:	The importance of intellectual capital (IC), as a prime value driver in today's knowledge-based economy, is undisputed. Benchmarking is seen as a tool for identifying, understanding, and adopting best practices in order to increase operational performance. The paper explores techniques of benchmarking the operational management of IC. The research is based on a longitudinal action and case research in an R&D organization. The failure to benchmark IC management practices between two seemingly identical subsidiaries has implications for the measurement and benchmarking of IC. The research concludes that it is critical to understand the context, organizational epistemology and value-creation pathways before organizations start any attempt to compare or benchmark IC.